Facial biometrics at Corinthians: clear up doubts about transfers, registrations, and turnstile issues
For My Timão on June 27, 2025 at 16:33
Since the announcement of the implementation of facial recognition technology for access to Corinthians games at Neo Química Arena, fans have raised various doubts about the operation of the new technology. To clarify these issues, the club has released an official FAQ, with guidelines from the purchase of the ticket to the moment of entry into the stadium.
The mandatory use of facial recognition complies with the General Sports Law (No. 14,597/2023), which requires the use of biometric systems in arenas with a capacity exceeding 20,000 people. Therefore, this measure is valid not only for games at Corinthians' home stadium but also in any other stadium that meets this criterion, provided that Corinthians is the home team.
The club emphasizes that the only authorized channel for purchasing tickets and completing biometric registration is the Fiel Torcedor website — a secure and reliable environment for sending data, preventing risks of fraud or scams.
Check out the main questions answered by the club in their official FAQ
Why is facial recognition needed to enter Corinthians games at the Neo Química Arena?
The adoption of facial recognition by Corinthians complies with the General Sports Law (Law No. 14,597/2023), which mandates the use of biometric technology as an obligatory requirement for accessing football stadiums in Brazil with a capacity of more than 20,000 people. Therefore, whenever Corinthians is the home team in stadiums with these characteristics, the Fiel Torcida will need to undergo facial recognition upon entry.
How do I register my facial biometrics?
The registration must be done in the logged area of the fieltorcedor.com.br website, by accessing the following path: My Account > Change Registration > Biometrics.
For fans who have not yet completed the facial biometric registration and are unsure how to do it, the My Timão prepared a step-by-step guide explaining how to complete the registration. Check out the guide. click here .
I have a Fiel Torcedor plan, but I won't be able to go to the game. Can I give my ticket to someone else or is it non-transferable?
As stated in the Fiel Torcedor plan enrollment terms, tickets are for personal and non-transferable use. After purchase, the ticket will be issued with the holder's personal data (whether of the plan holder themselves or a dependent) and entry to the stadium will be made by checking the respective faces registered in the system, not allowing transfer to third parties. The exception is for the My Seat plan, which allows borrowing the ticket to third parties according to the specific rules of this plan.
I bought a ticket for a dependent/third party with registered biometrics, but this person won't be able to go to the game. Is it possible to transfer the ticket to another person?
No. Tickets purchased through the Fiel Torcedor plans are personal and non-transferable. The ticket is issued with the dependent's data and facial biometrics, making it impossible to transfer to another person. The only exception is for the My Seat plan, which allows borrowing the ticket to third parties according to the specific rules of that plan.
How many third parties can have their biometrics registered on my account?
If you are the holder of a plan that allows for dependents, each dependent will have their own individual registration with their data and facial biometrics. It is not possible to register someone else's biometrics directly under your own registration.
For categories that do not involve Fiel Torcedor plans, the person can use the Favorites List feature (available soon in the system). To add someone to their favorites list, the person must have an active registration on the Fiel Torcedor website and collected facial biometrics. The favorites list does not replace the individual biometric registration of each supporter.
If I have problems with my biometrics at the turnstile, can I be prevented from entering the stadium?
All gates at the Neo Química Arena now have service available for problem resolution on game days.
In addition, there will be specific points dedicated exclusively to Facial Biometry support. If there is any difficulty in reading your biometrics, go to one of these service points, present an official photo ID, and the responsible team will review and resolve the issue to ensure your access to the stadium.
Other issues
Counselors have privileges and can transfer part of the tickets
Although Corinthians has adopted facial biometrics as a mandatory method of entry to games for all ticketholders with non-transferable tickets, This rule does not apply in full to the club's counselors, directors, and advisors. .
These figures in the associative chart receive a complimentary entry, which, indeed, It is personal and non-transferable - but the four additional tickets that they can purchase follow a different logic.
Unlike common fans, these four extra tickets can be transferred to third parties without the requirement that the biometrics be linked to the name of the original buyer . In practice, this creates a privilege within the system, since the other members of the Fiel Torcedor program do not have this flexibility.
Corinthians may have limited public against Bragantino
O Corinthians risks having the attendance at Neo Química Arena limited to 20,000 fans for the match against Red Bull Bragantino , by July 13th, if the full implementation of the facial recognition system is not completed on time. The Military Police will conduct another inspection next week and only then will an official decision be made regarding the full capacity release of the stadium.
Despite the delay in tests, the club accelerated the installation of equipment and reinforced the number of staff to help with fan registration. The entire process was completed in about two weeks, although it was supposed to last two months. However, Corinthians was slow to start implementation and only resolved the situation after changes in the presidency, ending its contract with the old supplier and signing a new partnership with Ligatech.
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| See the step-by-step instructions to register your facial biometrics in the Fiel Torcedor program. |
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